sotong 88 Casino & Sportsbook Data Care

This page describes what we collect when you use sotong 88 and how we keep that data protected. We collect personal information—name, email, date of birth, government ID, address, and payment details—solely for account verification, fraud prevention, and regulatory compliance. We do not sell user data to third parties, and we encrypt all sensitive information stored on our servers.

Our data handling practices cover account creation, KYC (Know Your Customer) submission, transaction processing, and customer support interactions. We also explain how third-party payment processors—such as DANA, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking—access limited data to process deposits and withdrawals. This policy applies to all users on sotong 88, whether accessing via mobile app, desktop browser, or any other method.

We undertake to follow applicable data protection standards in the jurisdictions where we operate. Users bear responsibility for confirming that their access and use of sotong 88 align with local law before providing any personal information.

What we collect and why

We collect data in three main stages. During account registration, we request your email, password, and a username. Once registered, we ask for personal details—full name, date of birth, nationality, and residential address—to establish your account identity. These are required for account security and regulatory record-keeping; you cannot proceed without providing them.

For KYC verification, we request a government-issued ID (passport, national ID card, or driver's license) and a recent utility bill or address proof showing your name and current residential address. We scan these documents and store them securely; most submissions are verified within one business day. Without KYC clearance, your account remains in restricted status and you cannot deposit funds or withdraw winnings.

During deposit and withdrawal transactions, we collect payment method details—e-wallet account numbers, bank account information, or virtual account identifiers—to route funds correctly. We also log transaction metadata: timestamp, amount, payment method, and status (success or failure). This data is retained for accounting and compliance purposes. Customer support interactions—chat messages, email inquiries, ticket submissions—are also logged and retained to assist with future support requests and to improve our service quality.

Account registration data

Email, password hash, username, and recovery contact details. Used for account access control and password recovery.

KYC data

Government ID scan, address proof, name, date of birth. Retained for regulatory compliance and fraud detection.

Payment data

E-wallet account numbers, bank account details, virtual account IDs. Shared with payment processors only as needed to complete transactions.

Behavioral data

Login history, session duration, device information, IP address. Used for fraud detection and security monitoring.

How we use your data on sotong 88

We use your personal information primarily to operate your account and process transactions. Your email is used to send account notifications, transaction confirmations, and password-reset instructions. Your payment method details are forwarded to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our banking partners (mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals. These payment processors access only the minimal data required to process that specific transaction; they do not receive your full KYC documents or account history.

We also use aggregated data to monitor platform performance and detect suspicious activity. For example, if we detect multiple rapid withdrawal attempts from a new account during a single session, our fraud detection system flags the account for manual review. This helps us prevent unauthorized access and money-laundering activity. Individual user data is not shared with marketing teams or used for targeted advertising on external platforms.

Behavioral data such as login history and device fingerprints are retained to identify potential account compromise. If your account shows a login from an unusual location or device, we may send a confirmation email or block the session until you verify it is legitimate. This is a security measure, not a tracking tool.

Data storage and third-party access

We store user data on encrypted servers located in multiple jurisdictions. Our servers may sit outside your own jurisdiction; by creating an account on sotong 88, you consent to your data being stored and processed internationally. We use industry-standard encryption (TLS 1.2 or higher) for data in transit and AES-256 encryption for data at rest. Access to databases is restricted to authorized sotong 88 staff and is logged for audit purposes.

We share user data with third parties only in specific circumstances. Payment processors receive payment method details and transaction amounts to complete deposits and withdrawals. Cloud infrastructure providers (such as AWS or similar services) may host our databases but do not access user data directly except to maintain system availability. Law enforcement or regulatory authorities may request user data through formal legal channels; we comply with valid legal requests and notify the user where applicable and permitted by law.

We do not sell user data to advertisers, brokers, or any third party for profit. Data sharing is limited to payment processors, hosting providers, and law enforcement where legally required.

Cookies and device tracking

Our platform uses cookies to maintain your login session and to remember your preferences (such as sportsbook league filters or language setting). These are first-party cookies set by sotong 88 and are not shared with external advertisers. We also use analytics cookies to understand how users navigate our platform—which pages are most visited, where users encounter errors, how long they stay in each lobby. This information helps us improve user experience but is not tied to individual identity.

We do not use third-party tracking pixels or cross-site cookies to follow your behavior outside of sotong 88. If you disable cookies in your browser, you can still access the platform, but you will need to log in each time you visit and some features may not function optimally.

Your rights and data requests

Users have the right to request access to their personal data held by sotong 88. To submit a data access request, contact our support team through the platform help center or via email (address provided in our legal notice). We will provide you with a copy of your data within ten business days of a valid request.

You can also request corrections to inaccurate information—for example, if your registered address has changed or if a KYC document was rejected with errors. Submit a correction request through account settings or via support; we will review and update your record within five business days.

We retain user data for as long as your account is active and for a period thereafter as required by applicable law. If you request account closure, we will delete non-essential data (such as session cookies and behavioral logs) but may retain KYC documents and transaction records for regulatory compliance for up to seven years. Data deletion requests are processed within twenty business days, subject to legal and regulatory holds.

Data security measures

We implement multiple layers of security to protect your data from unauthorized access. All connections to sotong 88 are encrypted using TLS 1.2 or higher. Passwords are hashed using industry-standard algorithms and salted to prevent reverse-engineering. Database access requires multi-factor authentication, and all staff access is logged and monitored. We conduct regular security audits and penetration tests to identify and remediate vulnerabilities.

Despite these measures, no system is completely immune to attack. If we detect a security breach affecting user data, we will notify affected users within a reasonable timeframe and provide guidance on protective steps such as password changes. We maintain cyber liability insurance to mitigate financial impact of such incidents.

Privacy policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. Material changes—such as new data sharing with third parties or changes to data retention periods—will be communicated to users via email or a prominent notice on the platform at least thirty days before taking effect. Continued use of sotong 88 after such notice constitutes acceptance of the updated policy.

If you have questions or concerns about our data practices, contact our support team through the platform or via the email address provided in our legal notice page. For privacy-specific inquiries, you may also request to speak with our Data Protection Officer (contact details provided upon request). We aim to respond to all privacy inquiries within five business days. During major holidays such as Idul Fitri, Idul Adha, and Imlek, response times may be extended by one to two business days.

sotong 88 operates as a service available where local law permits. We comply with applicable data protection regulations in the jurisdictions where we operate. If you have concerns about whether our data practices align with local law in your jurisdiction, we encourage you to consult with a qualified legal professional before using our platform. By creating an account on sotong 88, you acknowledge that you have read and understood this privacy policy and agree to our data handling practices.

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